Simple Tips to Improve Poor Two-Way Radio Coverage

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Have you noticed your radio coverage area is not what it used to be and you’re getting static transmissions and “dead spots”?

Here’s a few things you can try that might help improve your radio’s effective range:

Batteries – One of the easiest ways to make sure your radio transmits as far as possible at all times is to use fresh batteries and to make sure that your batteries are fully charged. After about 1.5 to 2 years of normal usage you may start to see some degradation in your battery’s ability to take and hold a charge. This is a natural and expected occurrence in all rechargeable two-way radio batteries. If you start to notice that your two-way radio signals are not reaching as far as they used to, it may be time to get new batteries. Just give us a call for the best prices on fresh, new batteries.

Antennas – Is your antenna cracked, bent or broken so much that the metal coiled antenna piece is completely exposed? Is your antenna screwed on well to the antenna connector of the radio? Damaged or improperly attached antennas can reduce your coverage dramatically. Replacing these old, damaged antennas is a very simple, cost-effective solution that will help improve your radio’s communication range.

Old, Tired Radios – How old are your radios? Are they older than 5-6 years? Have they been serviced recently or at all? We all know that business environments can sometimes be very rough on their equipment. Radios get dropped or bumped into things regularly, which over time may cause some internal components to go bad. To ensure maximum performance, just like your car needs regular maintenance, oil and filter change, your two-way radios need to undergo minor maintenance and tuning, especially after they’ve been in service for a while.

Your Location – If at the moment of the transmission you are inside a building or even just a room with really thick concrete and steel walls you will most likely see a reduction in the strength of your transmissions. The metal of a car or a building can block the signal from getting out to the person you are contacting. This is especially present when you are in the “bowels” of a building such as a HVAC area or parking structure. If this is a location where you need coverage just temporarily, the simplest solution will be to just step outside or get near a wall opening or a window. Additionally, the higher you can go with your handheld when transmitting, the farther your signal will travel. So, if you’re needing to transmit to someone that is outdoors and maybe a bit out of range, get to the top of an exterior staircase or the roof of the building. Transmitting from the highest point of a natural or manmade structure can noticeably increase the range of your handheld radio. If this is a location where you need coverage at all times you will need additional equipment such as a repeater to boost your signal strength and help go around the thick walls.

If you’d like to know more two-way radio tips or if you are having a specific problem with your current two-way radios, just call our knowledgeable radio experts right now at 844-438-3897. No question is too small and no problem is too big. We’re always standing by to help you!

Summit Cove: Improving the Customer Experience with Two-Way Radios

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Ok, so your ski resort or hotel has finally become a winter wonderland and it’s the busiest time of the year for your well trained staff. You’re expecting the guests to come pouring in during the holidays… But, are you prepared to give them the best vacation experience of their lives?

Not if you don’t use two-way radios to help your staff communicate better and stay coordinated.

Summit Cove, a property management company with over 300 properties in Keystone Resort Colorado, decided to switch to BR250 two-way radios because they needed instant communication for their staff to work more efficiently. Peter R., the owner of Summit Cove said, “Originally we were using phones with radio like features that worked on a network, but they were not very reliable.” The staff also realized that, “When they needed an immediate answer from another staff member, pulling up a schedule to determine which members were working, pulling up their phone number, calling and hoping they answer was not really a good option,” said Peter.

The entire Summit Cove staff switched to using RCA radios and equipment. The housekeeping, maintenance and guest services team are all using BR250 radios as well as the check-in and operations teams at both of their local office locations. To have radio coverage over such a large area, Discount Two-Way Radio helped Summit Cove design and set up multiple repeaters to cover their entire service area, allowing for real time communication with their entire operations team. Peter said, “We have recently upgraded to two repeater channels so that our Housekeeping, Maintenance and Ops teams can expedite communication without the interference of cross-talk and we have seen an increase in productivity.” He went on to say that, “We have been able to cut down the amount of time it takes us to respond to customer’s issues to under 5 minutes.” The instant communication that using two-way radios has provided now allows Peter’s staff to cut out the simple but time consuming steps they used to take to contact others for assistance and it has greatly improved how they complete their daily tasks.

The staff at Summit Cove said they were grateful to have two-way radios during a recent power outage. “We had a power outage and the Verizon Wireless tower and our radio repeater towers went out at the same time. We had over 700 guests staying with us at the time and our office phones were down so we switched to our radio to radio channels. We were able to still communicate with another area of the resort that still had internet access and we were able to talk down the road with them to give the information our front desk needed to keep checking guests in. In the hospitality industry our hourly cost of operations gets incredibly expensive if we have to sit and wait for the phones and power to start working again,” said Peter.

Peter R. and his management team have been very happy with the radios they’ve gotten from Discount Two-Way Radio because they’ve helped them provide better service to their rental clients, and served them well during emergency situations. Moreover, Summit Cove has enjoyed the relationship Discount Two-Way Radio has built with them. “Ordering is super easy. When we order new radios as our operation expands, DTWR pre-programs them and we have them in our hands in what seems like the next day or two,” said Peter. He continued on to say, “Their warranty repair work is done fast and returned back to us quickly…DTWR has been a pleasure to work with and extremely easy to communicate with!”

If your resort or hotel is looking to increase your daily efficiency and improve your customer service, give the wireless communication experts at Discount Two-Way Radio a call and they will help you immediately.

After all, happy customers are return customers!

To view Summit Cove’s website, visit this link: http://www.summitcove.com/

Is Your Business Prepared for the Holiday Season?

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It’s hard to believe that November is already here! For many businesses and industries, this time of year brings a major increase in holiday shopping, events and festivities. With more people coming together for Thanksgiving, Christmas and New Year’s activities this means that businesses that cater to such holiday crowds need to be well prepared to provide the highest quality service to their customers. To work more efficiently to handle the larger crowds, your employees will need to communicate faster and better for smoother productivity.

One of the industries that receive the largest influx of customers this time of year is the retail shopping industry. Retailers in malls all across the country will be hiring seasonal workers to provide extra customer support, and often times they are not well trained regarding the product and procedures. This creates a huge need for all of the retailer’s employees to be constantly connected so they can communicate the needs of customers, ask and answer product questions, and assist in monitoring for shoplifting. Through the use of compact two-way radios and discreet, push-to-talk earpieces, store employees and managers can easily transmit private one-to-many communications which will help serve customers better and be more efficient, increasing the store’s profits.

Other industries that are connected to retailers are mall security and maintenance workers. With more people out shopping, mall security needs to be even more vigilant to protect the crowds of people and help keep order in the mall’s retail stores, common areas and parking lots. Mall maintenance teams will need to respond to the many different facility issues that come with such large crowds. Electric outages, HVAC issues, malfunctioning elevators and escalators, clogged bathroom pipes, and many other issues become more prominent for mall maintenance during this busy season. Supplying mall security and maintenance with rugged professional radios that can withstand the daily usage of these demanding jobs will improve response time. Small consumer radios will not have the battery life, transmission range or durability that professional two-way radios will supply. And because maintenance and security often times have their hands full, adding accessories such as radio belt holsters and lapel speaker mics will keep them from ever having to remove the radio from their belt to transmit. Constant, reliable two-way radio communication helps security and maintenance respond faster to any issues or emergencies, thus making them even more effective during this busy season.

Event planners and churches get most of their business this time of year. They rely on two-way radios to keep holiday parties, festivals, industry galas, corporate retreats, award ceremonies, concerts, and worship services running smoothly. Depending on the size and type of event, your company or church may only need lightweight compact radios such as the RCA XR150, or for events at huge venues the RCA RDR3600 digital radio would be the best choice for covering long distances, penetrating lots of walls or obstructions, and provide you with much more functionality than a normal push to talk radio. Pairing any of these radios with our professional grade accessories such as surveillance kits, lightweight headsets or high noise headsets will help you provide the best experience for your event participants because your staff will be more coordinated and organized.

No matter what industry you’re in, using two-way radios can increase your business’s ability to handle the surge in seasonal crowds and improve your company’s productivity all year long.

Do you need two-way radios or do you already use them? If you give Discount Two-Way Radio a call at 800-895-5122, we guarantee that we’ll beat your local dealer on price and service.