How to Get the Best Deal When Buying an Affordable Two-way Radio

 

Whether you are in one of the many industries that rely on two-radios for their communication needs already or you are looking to transition from cell phones/older radios, you are going to be looking to save some money.

With increased productivity, two-way radios will add to your bottom line in the long run – but saving money on upfront costs can increase your overall savings.

Here are some cost-cutting tips to consider when looking to affordable purchase two-way radios.

 

Get a deal on the accessories

A fair price on the radios themselves is great, but any retailer willing to include some quality accessories is something to look out for. Items like charging stations and replacement batteries are always going to come in handy — and you’ll be purchasing them later anyway.

Specialty items like headsets and skull microphones are usually not discounted on a piece-by-piece basis, but some shops offer price reductions on these items if you buy your radio as part of a multi-unit package.

Check the service plans

While a slightly lower unit price might seem appealing, if that translates to problems when you need service, then it sure isn’t much of a bargain.

Ideally, the radio dealer won’t charge to have a look at the radio in question and will turnaround the equipment in about a week’s time. Whether or not the retailer repairs radios in-house with trained techs and a large inventory of parts is another important consideration. Some dealers do not have the ability to repair a unit themselves, so have to ship back to the factory. This can mean BIG delays in getting your radio back.

Investigate for trade-in credit

If your business is already using two-way radios, but perhaps the models have grown outdated, then a partial buy back or trade-in credit is something you’re going to want to look into. Discount Two Way Radio has created the nation’s only Cash 4 Clunkers program designed to assist businesses reduce upfront costs and upgrade to excellent new digital radios like the RCA BR200D. As long as it was made in the last ten years, bears all the original accessories and your organization is based in the US or Canada, they are eligible for trade-in credit toward the purchase of new equipment.

Buy the right radio

Depending on your business and its particular needs, you’re going to require certain functions for your radios over others. Weatherproofing might be a must. Or perhaps you require an interoperable radio which meets the P25 standard, like the RCA RPX4500.

Beware of the extra bells and whistles which you will never use, however, because they might cost you hundreds or even thousands of dollars for no good reason. Does your two-way radio really need Bluetooth? Probably not. Does it need the ability to text? Again, depending on your company’s needs…not likely. So save money and get only what you need…a two-way radio with clear, reliable communication.

By following these tips you can ensure you are not only getting the right radios for your situation but also the most bang for your buck. If you are in the market for two-way radios, please contact us and let us show you the most cost-effective way to do it.

Two-Way Radio Repair – RCA or Motorola: Who Gives the Best After-Sales Support?

Hidden key factors you never think of when looking for the lowest bidder

When you shop for 2 way radios, price is often the top consideration. But I have seen it happen too often where it becomes the only consideration.

The hunt for a good deal can blind buyers to what REALLY makes a smart purchase, and as you can imagine it never comes down to just cost.

SUPPORT and TWO-WAY RADIO REPAIR SERVICES are huge factors, but ones hardly anyone think about until it is too late.

The last time you got terrible service, did you think “Well, I don’t care so much about the fact that I cannot get my device fixed, or even someone to return my call, because it was so CHEAP?” Probably not. Instead, you probably sat there with your blood boiling, wishing you had bought somewhere else, even if you paid more.

A Win-Win with RCA

With all that being said, there is a way to get the best of both worlds. When you buy your two-way radios from me (an authorized RCA distributor), you not only get superior after-sales support and repair services, but you are also going to save a lot of money when compared with Motorola radios.

I don’t mean just in the purchase price (and yes, RCA radios are more affordable). I mean in the hidden factors you hardly ever think about:

  • SHIPPING: How much will your Motorola dealer charge you for shipping when your unit is busted? I pay the shipping to service your radios, back and forth. It’s totally free to send in – if my techs cannot repair the unit I will send it back to you on my dime.
  • ALL BRANDS: Motorola fixes Motorola. That’s it. But my techs can fix most competitors’ two-way radios. It doesn’t matter which brand, they do most models even if you bought yours at another dealer.
  • SERVICE CHARGES: Remember to add the diagnostic fee to the price of your radio if you send it in to be serviced somewhere else. Most shops charge just to look at your radio if it is out of warranty, but not Discount Two-Way Radio. There is no charge to evaluate your repair job here, nor to ship it like I said before. It’s a very risk-free offer!
  • AVAILABILITY: Discount Two-Way Radio has the longest support hours of anyone in the industry: 6:30 AM to 5:30 PM Pacific Time, which is 9:30 AM to 8:30 PM Eastern Time.
  • IN-HOUSE TECHS: I don’t take your radios and ship them off to the manufacturer for them to deal with. I have six highly trained technicians with brand new, top of the line service monitors to get your job done right. The buck stops here.
  • FAST TURNAROUND: How would you like to wait two to three months for your walkie-talkies to be returned to you. You probably wouldn’t like that at all, but it happens a lot at other dealers. Well, we turn most jobs around in FIVE DAYS around here. Super fast. And did I mention the free shipping? : )

I could go on and on. But the moral of the story is this: consider the hidden factors related to support and repair service when shopping around for two-way radios.

Ben Burns

877-401-3659 call me or my staff any time for a quick quote on your 2 way radio repairs.

Can You Afford to Wait 30 to 90 Days for Your Motorola Two-Way Radio Repair?

Are you sick and tired of waiting more than thirty days for your dealer to fix your two-way radios?

I happen to think that for businesses where radios provide mission-critical support, having to wait this long for service is an outrage.

Let me explain why this occurs, and what you can do about it.

The problem

Motorola’s dealers are primarily smaller “mom-and-pop shops” that do not have the capacity to hold large inventories. They exist mostly as tiny storefronts, backed up by spiffy-looking websites which make them appear bigger than they actually are. Unfortunately, they are assigned territories by Motorola that they are too small to handle. While some might carry a few spare parts to repair the most popular brands and models, their forte is in selling radios — not servicing them. They cannot do a high volume of bench repairs and tend to do them poorly when they do.

Even Motorola’s largest consolidated dealer in the country has this problem — each rep manages a large territory. So when it comes to getting after-sales support, warranty service, repairs, or a small add-on order? Ha! Good luck and take a number, because they are spread too thin.

While many of these businesses advertise they can service your radios, what they really do is simply ship the products off to the manufacturer itself and let them deal with it.

As you can imagine, each manufacturer gets hundreds, if not thousands, of its radios and accessories to repair in any given month. No matter how many technicians they have, it is going to take a while to get your equipment back.

A better way

The solution is obviously to avoid sending your product back to the manufacturer for repair. This is where dealing with a company like ours has certain advantages.

I like to think of Discount Two-Way Radio as a perfect hybrid of the quick and highly personalized service you get at mom-and-pop shops with the technological prowess to professionally fix any two-way radio like the manufacturers do.

We have:

  • A large complement of well-trained service technicians to get your job done right the first time.
  • No shipping to a factory — we can repair your radios right here so you don’t have to wait forever.
  • Field repairs available — we can go to your plant or office.
  • Fully stocked inventory of parts and accessories to handle most of your service issues right away.
  • Flat rate pricing, which includes free EXPRESS shipping both ways for both paid and warranty service — nobody, and I mean NOBODY, does that in our industry besides us!
  • Ability to fix all major brands including Motorola, RCA, Vertex, Kenwood, Icom, Maxon, Midland, Legacy and more.
  • Warranty on all repairs for your peace of mind.
  • An extremely fast turnaround. We strive to have your two-way radios back so you are up and running WITHIN ONE WEEK (and guarantee 10 days at the latest).

Regarding the last bullet point above: most (not all) of our repairs are completed within five working days.

Call me first

I want a chance to earn your business. Please call me personally at 800-895-5122 before you ship your radios anywhere else for repair, and let me give you my best offer.

Ben Burns

p.s. If you think 30 days is bad, I have heard horror stories about radios taking THREE MONTHS to be returned after being sent it for repair. YIKES!

Summit Cove: Improving the Customer Experience with Two-Way Radios

dec-2014-newsletter-summit-cove

Ok, so your ski resort or hotel has finally become a winter wonderland and it’s the busiest time of the year for your well trained staff. You’re expecting the guests to come pouring in during the holidays… But, are you prepared to give them the best vacation experience of their lives?

Not if you don’t use two-way radios to help your staff communicate better and stay coordinated.

Summit Cove, a property management company with over 300 properties in Keystone Resort Colorado, decided to switch to BR250 two-way radios because they needed instant communication for their staff to work more efficiently. Peter R., the owner of Summit Cove said, “Originally we were using phones with radio like features that worked on a network, but they were not very reliable.” The staff also realized that, “When they needed an immediate answer from another staff member, pulling up a schedule to determine which members were working, pulling up their phone number, calling and hoping they answer was not really a good option,” said Peter.

The entire Summit Cove staff switched to using RCA radios and equipment. The housekeeping, maintenance and guest services team are all using BR250 radios as well as the check-in and operations teams at both of their local office locations. To have radio coverage over such a large area, Discount Two-Way Radio helped Summit Cove design and set up multiple repeaters to cover their entire service area, allowing for real time communication with their entire operations team. Peter said, “We have recently upgraded to two repeater channels so that our Housekeeping, Maintenance and Ops teams can expedite communication without the interference of cross-talk and we have seen an increase in productivity.” He went on to say that, “We have been able to cut down the amount of time it takes us to respond to customer’s issues to under 5 minutes.” The instant communication that using two-way radios has provided now allows Peter’s staff to cut out the simple but time consuming steps they used to take to contact others for assistance and it has greatly improved how they complete their daily tasks.

The staff at Summit Cove said they were grateful to have two-way radios during a recent power outage. “We had a power outage and the Verizon Wireless tower and our radio repeater towers went out at the same time. We had over 700 guests staying with us at the time and our office phones were down so we switched to our radio to radio channels. We were able to still communicate with another area of the resort that still had internet access and we were able to talk down the road with them to give the information our front desk needed to keep checking guests in. In the hospitality industry our hourly cost of operations gets incredibly expensive if we have to sit and wait for the phones and power to start working again,” said Peter.

Peter R. and his management team have been very happy with the radios they’ve gotten from Discount Two-Way Radio because they’ve helped them provide better service to their rental clients, and served them well during emergency situations. Moreover, Summit Cove has enjoyed the relationship Discount Two-Way Radio has built with them. “Ordering is super easy. When we order new radios as our operation expands, DTWR pre-programs them and we have them in our hands in what seems like the next day or two,” said Peter. He continued on to say, “Their warranty repair work is done fast and returned back to us quickly…DTWR has been a pleasure to work with and extremely easy to communicate with!”

If your resort or hotel is looking to increase your daily efficiency and improve your customer service, give the wireless communication experts at Discount Two-Way Radio a call and they will help you immediately.

After all, happy customers are return customers!

To view Summit Cove’s website, visit this link: http://www.summitcove.com/

Two-Way Radio Solutions for the Construction Industry

Having a durable, reliable two-way radio will increase the safety and productivity of your jobsite. But even more, having a professional, industry leading supplier for your two-way radios will save you lots of time and headaches in the future.

Discount Two-Way Radio has been supplying the Construction Industry with affordable, dependable communication solutions since 1997. We have top notch customer service representatives, a fast in-house repair department and a giant selection of products ready to be shipped to you immediately!

So give our helpful radio experts a call at 800-895-5122 or visit us online at: http://www.discounttwo-wayradio.com.