Two-Way Radio Repair – RCA or Motorola: Who Gives the Best After-Sales Support?

Hidden key factors you never think of when looking for the lowest bidder

When you shop for 2 way radios, price is often the top consideration. But I have seen it happen too often where it becomes the only consideration.

The hunt for a good deal can blind buyers to what REALLY makes a smart purchase, and as you can imagine it never comes down to just cost.

SUPPORT and TWO-WAY RADIO REPAIR SERVICES are huge factors, but ones hardly anyone think about until it is too late.

The last time you got terrible service, did you think “Well, I don’t care so much about the fact that I cannot get my device fixed, or even someone to return my call, because it was so CHEAP?” Probably not. Instead, you probably sat there with your blood boiling, wishing you had bought somewhere else, even if you paid more.

A Win-Win with RCA

With all that being said, there is a way to get the best of both worlds. When you buy your two-way radios from me (an authorized RCA distributor), you not only get superior after-sales support and repair services, but you are also going to save a lot of money when compared with Motorola radios.

I don’t mean just in the purchase price (and yes, RCA radios are more affordable). I mean in the hidden factors you hardly ever think about:

  • SHIPPING: How much will your Motorola dealer charge you for shipping when your unit is busted? I pay the shipping to service your radios, back and forth. It’s totally free to send in – if my techs cannot repair the unit I will send it back to you on my dime.
  • ALL BRANDS: Motorola fixes Motorola. That’s it. But my techs can fix most competitors’ two-way radios. It doesn’t matter which brand, they do most models even if you bought yours at another dealer.
  • SERVICE CHARGES: Remember to add the diagnostic fee to the price of your radio if you send it in to be serviced somewhere else. Most shops charge just to look at your radio if it is out of warranty, but not Discount Two-Way Radio. There is no charge to evaluate your repair job here, nor to ship it like I said before. It’s a very risk-free offer!
  • AVAILABILITY: Discount Two-Way Radio has the longest support hours of anyone in the industry: 6:30 AM to 5:30 PM Pacific Time, which is 9:30 AM to 8:30 PM Eastern Time.
  • IN-HOUSE TECHS: I don’t take your radios and ship them off to the manufacturer for them to deal with. I have six highly trained technicians with brand new, top of the line service monitors to get your job done right. The buck stops here.
  • FAST TURNAROUND: How would you like to wait two to three months for your walkie-talkies to be returned to you. You probably wouldn’t like that at all, but it happens a lot at other dealers. Well, we turn most jobs around in FIVE DAYS around here. Super fast. And did I mention the free shipping? : )

I could go on and on. But the moral of the story is this: consider the hidden factors related to support and repair service when shopping around for two-way radios.

Ben Burns

877-401-3659 call me or my staff any time for a quick quote on your 2 way radio repairs.

Motorola APX Series vs RCA RPX Comparison: Why pay $5,000 for a Public Safety Radio?

If you are responsible for procuring P25 CAP Compliant Public Safety Radios for your department, you have no doubt encountered a salesperson pushing Motorola products. Most likely, one of their pricey APX series radios was offered.

However, when looking at the kind of budgets most municipalities are working with these days, the Motorola APX can be an outlandish investment for them. Once all the “extras” are factored in, just ONE of these radios could set you back a whopping FIVE THOUSAND DOLLARS.

It’s ridiculous.

Here you are trying to serve the public and you cannot do your job effectively because you either have to work with outdated radios, or invest an arm and a leg in new ones which you really cannot afford.

p25 rcaBut there is a better choice. RCA, one of the pioneers in two-way radio communications, makes P25 radios which are just as good as Motorola’s, but at a FRACTION of the cost.

Don’t take my word for it. Let’s compare the top-of-the line P25 radios from Motorola (APX 6000) and RCA (RPX4500/4600) and let the facts speak for themselves:


Motorola and RCA both come out winners in the clarity department, so it’s a tie. Motorola has its “Adaptive Audio Engine” to enhance sound, while RCA uses the AMBE+2TM Vocoder for crystal clear, loud communication.


Again, both radios offer encryption so your communications stay secure from prying ears. Motorola has no advantage here.


Both radios feature extra-large controls to enable operation even when gloved. Again, the units are on equal footing.


Both the Motorola and the RCA units are military-grade tough, meeting MIL-STD 810 C, D, E, F, G rating to remain operational under the most severe conditions.


Both radios are waterproof in even extreme circumstances. The Motorola unit has a higher IP68 rating (4 hrs at 2 meters) compared with RCA’s IP67 (30 mins at 1 meter). Unless you plan on swimming with your radio, this extra waterproofing is likely not needed nor worth the extra expense.


Here is where the two brands differ markedly. Yes, Motorola did pack a lot of “stuff” into the APX series. Things like firmware updates over WiFi, Bluetooth, texting, an RFID chip built into the volume control. But boy do you pay dearly for them.

For most people we talk to – these extra things are useless. All they need is a rugged, dependable radio which sounds loud and has a great battery life – like the RCA RPX4500/4600.

rca rpx offer


Here is an important area where RCA is a clear winner: We offer a 4 YEAR WARRANTY on the RCA radios we sell. How long do you get with Motorola? Two measly years. Such an expensive radio with such a short warranty is not good.

As you can see, the ridiculously expensive radio does not have any clear advantage over the more affordable one, and in fact the short warranty is a liability.

So you need to ask yourself, is it better for me to have ONE radio with a bunch of fancy bells and whistles I will probably never use, or do I get FIVE radios which meet or exceed all the requirements of fire departments and other emergency personnel when faced with life-threatening situations?

If you would like me to send you a unit to test out, no strings attached, just call me at 877-401-3659 from 6:30 a.m. to 5:30 p.m. Pacific Time and I will send you one. I promise you that you’re going to love it.

Ben Burns

How One Company Saved 20,000 Dollars by Scrapping Their Motorola Walkie-Talkies

I wanted to share a story about one customer that was able to save a boatload of money by letting us set it up with the RCA BR200.

This customer is a construction company that specializes in marine environments. Their builds, often in the middle of the ocean, present a demanding setting. They are dangerous to work on and there is damaging salt water everywhere. So the workers needed rugged, reliable, and water-resistant 2-way radios to replace their existing Motorola CP200s which had taken a beating.

Problem was, the CP200s were discontinued. Motorola was now forcing them to buy the new model, the CP200D, which was more expensive and had features they didn’t need.

They thought they HAD to buy the more expensive CP200D in order to maintain compatibility with their current Motorola radio system, because their dealer didn’t offer them any choice. They felt strong-armed into buying the CP200Ds or else they would have to start over with a brand new radio infrastructure, involving time and money they didn’t have.

Fortunately, they didn’t settle and explored other options. We were able to not only provide them with radios completely compatible with their current set-up, but at a cost savings of about $20,000 compared with the other dealer’s bid.

A lot of people don’t know this is possible, but we took the RCA BR200s and easily programmed them to integrate into the customer’s existing Motorola system. The new radios worked flawlessly. The customer loved them, and us.

So why didn’t their existing dealer just show them the alternative?

Dirty tactics

Like this customer, some of the buyers we have spoken with claim that some two-way radio dealers speak down to them, try to confuse them, and make them feel just plain ABUSED. For instance, they are pressured into buying digital-capable radios even though they don’t need it or plan on upgrading to it in the near future. They are led to think they have no choice.

Another unfair practice is to deny you credit for your existing battery when you want to upgrade to a high capacity one. You used to be able to save some money on upgrades, but now they nickel and dime you and make you pay full price for a new battery. When you add the cost difference over dozens of units, this adds up.

I say that if you need to resort to shady tactics, there is something wrong. If you want to avoid this sort of thing, give Discount Two-Way Radio a call when you are shopping around. We are extremely competitive, and we will never sell you anything you don’t need.

We guarantee our radios to work with your existing setup

Another advantage to dealing with us: you don’t have to be a radio expert.

Let us figure out all the technical stuff and get you up and running, straight out of the box. It’s as simple as sending us one of your existing radios. We will match the new ones up to work with your current radios and they will integrate flawlessly with your entire system – I guarantee it!

If you are interested, contact me at the number below. I have a special going on right now, where if you invest in five brand new BR200 radios, I will give you a sixth one free.

Ben Burns





With All the Grant Money Dried Up, Who Can Afford Motorola P25 Radios?

The Grant Money is GONE

These days, it is nearly impossible for small municipalities to get any money to buy Motorola P25 radios – especially at an average price tag of $3,000 to $5,000 per radio!

This is a bum deal. These radios are ridiculously expensive.

But radios don’t have to be.

What if I told you can get durable, high-quality, P25 compliant radios for less than $800 apiece?

Forget the Motorola APX. Get the RCA RPX4500 and save a boatload of money

I sell the RCA RPX4500 P25 Handheld Radio for $959 apiece (the upgraded RPX4600 is only $1085). When you buy 5 and use our special coupon code (at the bottom of this post), I will ship you a 6th one absolutely free, bringing the effective price down to $799 plus change per radio.

It’s a flexible, reliable, heavy-duty radio engineered to survive the toughest environments. It meets all requirements for police, fire, ambulance and other emergency services.

I personally guarantee not only that it meets or exceeds the needs of demanding public safety users, but that it is absolutely compatible with your current P25 radios from Motorola or other leading brand.

The truth that no one else is telling you is that you DO NOT need to replace your existing Motorola P25 radios with the expensive APX series, or overhaul your entire fleet in order to start fresh with a fresh brand.

You can simply buy a few RCA P25-compatible radios to replace your lost or broken units, and we will program our radios to work with your existing ones straight out of the box.

And again, if you buy 5, I will give you the 6th one on the house. (scroll down to the bottom for that special coupon code)

Here’s what makes the RCA P25 Radios a better choice:

  • Price – You cannot beat the price when compared with Motorola radios up to 10 times more expensive.
  • Integrated and P25 CAP Compliant – Work with any P25 Conventional and P25 Trunking Systems, Analog Conventional and MPT1327 Trunking Systems.
  • Digital and Analog in One Radio – Operate in both analog and P25 Digital modes, plus can auto-detect the type of incoming signal.
  • Superior Sound quality – Eliminates background noise and provides crystal clear, loud communication.
  • Encryption – DES-OFB 128-bit or AES 256-bit encryptions in P25 Digital mode or Scrambler type voice encryption in analog mode.
  • Safety – Lone Worker, Stun/Kill/Revive, Emergency Alarm and optional GPS/Man Down.
  • Designed for Emergency Work – Large PTT Button and Channel Switch with 3 Position Zone Select makes working with the radio, switching channels and zones an easy task even when wearing gloves.
  • Tough as Nails – Meets Military Specs (MIL-STD-810C/D/E/F) for durability, shock, droppage, extreme temperatures, solar radiation, vibration, rain, humidity, salt fog, blowing dust and sand.
  • Powerful – 5W of Power provides maximum signal strength and coverage while lasting up to 11 hours on a single charge with a typical 5:5:90 usage.
  • Waterproof – IP67 rated completely waterproof (Submersible 1 meter, 30 minutes) and dustproof.
  • 4 Year Warranty – We offer THE BEST WARRANTY in the industry, twice as long as most other dealers.

Look at what you get with our RCA radios. Do you get why I feel that that buying expensive Motorola P25 radios are a big waste of money now?

Let me send a unit your way to test it out with your current equipment. No strings attached. Call me at 877-401-3659 from 6:30 a.m. to 5:30 p.m. Pacific Time.

Ben Burns

p.s. If you are ready to order, USE COUPON CODE P2565 at checkout and get a free RCA P25-compliant radio when you buy 5!

Can You Afford to Wait 30 to 90 Days for Your Motorola Two-Way Radio Repair?

Are you sick and tired of waiting more than thirty days for your dealer to fix your two-way radios?

I happen to think that for businesses where radios provide mission-critical support, having to wait this long for service is an outrage.

Let me explain why this occurs, and what you can do about it.

The problem

Motorola’s dealers are primarily smaller “mom-and-pop shops” that do not have the capacity to hold large inventories. They exist mostly as tiny storefronts, backed up by spiffy-looking websites which make them appear bigger than they actually are. Unfortunately, they are assigned territories by Motorola that they are too small to handle. While some might carry a few spare parts to repair the most popular brands and models, their forte is in selling radios — not servicing them. They cannot do a high volume of bench repairs and tend to do them poorly when they do.

Even Motorola’s largest consolidated dealer in the country has this problem — each rep manages a large territory. So when it comes to getting after-sales support, warranty service, repairs, or a small add-on order? Ha! Good luck and take a number, because they are spread too thin.

While many of these businesses advertise they can service your radios, what they really do is simply ship the products off to the manufacturer itself and let them deal with it.

As you can imagine, each manufacturer gets hundreds, if not thousands, of its radios and accessories to repair in any given month. No matter how many technicians they have, it is going to take a while to get your equipment back.

A better way

The solution is obviously to avoid sending your product back to the manufacturer for repair. This is where dealing with a company like ours has certain advantages.

I like to think of Discount Two-Way Radio as a perfect hybrid of the quick and highly personalized service you get at mom-and-pop shops with the technological prowess to professionally fix any two-way radio like the manufacturers do.

We have:

  • A large complement of well-trained service technicians to get your job done right the first time.
  • No shipping to a factory — we can repair your radios right here so you don’t have to wait forever.
  • Field repairs available — we can go to your plant or office.
  • Fully stocked inventory of parts and accessories to handle most of your service issues right away.
  • Flat rate pricing, which includes free EXPRESS shipping both ways for both paid and warranty service — nobody, and I mean NOBODY, does that in our industry besides us!
  • Ability to fix all major brands including Motorola, RCA, Vertex, Kenwood, Icom, Maxon, Midland, Legacy and more.
  • Warranty on all repairs for your peace of mind.
  • An extremely fast turnaround. We strive to have your two-way radios back so you are up and running WITHIN ONE WEEK (and guarantee 10 days at the latest).

Regarding the last bullet point above: most (not all) of our repairs are completed within five working days.

Call me first

I want a chance to earn your business. Please call me personally at 800-895-5122 before you ship your radios anywhere else for repair, and let me give you my best offer.

Ben Burns

p.s. If you think 30 days is bad, I have heard horror stories about radios taking THREE MONTHS to be returned after being sent it for repair. YIKES!